Nanolumens announced a redesign of its warranty offerings, effective immediately. Nanolumens’ updated program introduces new benefits to the standard Nixel to Pixel Warranty and two additional service-level agreements, NixelCore and NixelPro, designed to provide clients with assurance, expedited support and flexible coverage options. As part of this overhaul, Nanolumens has extended the warranty period from six to eight years for specific product lines, adding more value and confidence for industry professionals integrating Nanolumens displays into their projects.

Nanolumens’ Nixel to Pixel warranty delivers broad and thorough coverage that highlights its commitment to product performance and reliability. Available with purchases made after Oct.1, 2024, the Nixel to Pixel Warranty includes several new benefits, including comprehensive pixel-level coverage, phone support Monday through Friday from 8am to 5pm EST, remote and phone assistance for responsive support, ground shipping for parts return, and processing equipment covered under the display warranty. Nanolumens has committed to a same-day response time for warranty inquiries, ensuring quick and dependable support.

In addition to its Nixel to Pixel Standard Warranty, Nanolumens has introduced NixelCore and NixelPro Extended Warranties, offering service plans catering to support needs, from routine maintenance to emergency on-site servicing. NixelPro, the flagship SLA, delivers a suite of additional services, including scheduled after-hours support available on weekends and outside regular business hours and expedited shipping for parts return. NixelPro offers hot swap parts replacement, minimizing downtime with replacement parts ready to deploy, and provides 72-hour on-site support, ensuring quick, in-person service within three days. The plan also includes three annual preventative service visits, offering proactive maintenance for optimal performance.

Each SLA includes transparent, straightforward pricing for extended warranty options, available at the time of purchase. With NixelCore and NixelPro, clients benefit from warranties that support full-system coverage and emphasize reliability with repairs conducted in the United States. The SLAs do not include restrictions on usage or conditions imposed by the manufacturer; integrators and end users benefit from the freedom to use Nanolumens without limitations. The warranty’s zero tolerance for malfunctions ensures clear, dependable terms that provide full peace of mind. Additionally, the program guarantees full system coverage, delivering extensive protection across all display components rather than segmenting coverage by product type.