InfoComm 2013 Plenary Standards and Innovation Session – State of Standards

standards-0613.jpg

Required disclaimer: This represents the opinion and experience of me personally and does not represent any specific policy, law or official guidance. For the third year in a row, the InfoComm 2013 show started off with what seems to have become a standard practice in itself. This year the group of 50+ was welcomed by […]

Read more

Leading the Way in Telepresence Innovation

cisco-telepresence-0613-300x2001.jpg

By Snorre Kjesbu Over the past decade, I’ve worked on a number of different projects aimed at improving communications using video conferencing and telepresence. In that time, I’ve been fortunate to be involved with key innovations at first Tandberg then Cisco that have had great impact on video collaboration: Forging life-like experience with immersive telepresence […]

Read more

InfoComm 2013: Attend with Attitude!

infocomm13-0613-300x2001.jpg

Required disclaimer: This represents the opinion and experience of me personally and does not represent any specific policy, law or official guidance. We’ve all been there during an installation when your customer on the project says, “Hey, let’s add a drop here!”   It doesn’t matter if your project was a design/build or some reiteration […]

Read more

Customer Service is King

00661_00758.jpeg

Simple fact: Customer service is the single most important factor to any business… and most only get fair ratings. A simple KPI (Key Performance Indicator) is how we treat the customer before, during and after the sale. This is often referred to as the “Feel Good Factor.” Basically the goal is to not only help the customer […]

Read more

Acoustics 101

Acoustical analysis of any large or small space can be a very daunting task to take on for the average Audio, Video, or IT related position.  The fact that at least 80% of audio products are designed to reduce or minimize the effects that poor design has on rooms makes this even more important.  Most […]

Read more