Required disclaimer: This represents the opinion and experience of me personally and does not represent any specific policy, law or official guidance. For the third year in a row, the InfoComm 2013 show started off with what seems to have become a standard practice in itself. This year the group of 50+ was welcomed by […]
Well, here we are! Less than 24 hours before the InfoComm13 show floor opens and our AV industry lights up like New York Times Square!! Having been here since Sunday, I can tell you things have surely been steadily picking up. First and foremost, I want to send a HUGE shout-out to the crews of […]
By Snorre Kjesbu Over the past decade, I’ve worked on a number of different projects aimed at improving communications using video conferencing and telepresence. In that time, I’ve been fortunate to be involved with key innovations at first Tandberg then Cisco that have had great impact on video collaboration: Forging life-like experience with immersive telepresence […]
Required disclaimer: This represents the opinion and experience of me personally and does not represent any specific policy, law or official guidance. We’ve all been there during an installation when your customer on the project says, “Hey, let’s add a drop here!” It doesn’t matter if your project was a design/build or some reiteration […]
In my 18th year as part of this industry called AV, I am truly amazed at what has become of this great field we are in. While I have not been around as long as many of you, I still remember the days of the shoot outs. Not with projectors mind you, but with the […]
Simple fact: Customer service is the single most important factor to any business… and most only get fair ratings. A simple KPI (Key Performance Indicator) is how we treat the customer before, during and after the sale. This is often referred to as the “Feel Good Factor.” Basically the goal is to not only help the customer […]
Acoustical analysis of any large or small space can be a very daunting task to take on for the average Audio, Video, or IT related position. The fact that at least 80% of audio products are designed to reduce or minimize the effects that poor design has on rooms makes this even more important. Most […]
The old adage that you get what you pay for is no more true today than it ever has been. The one thing has always rang true is that value is the only thing that separates most competition. This is one area of our business in AV that I learned early on. Some people expect […]
It saddens me to write in memory of James “Jim” Scarbrough, on behalf of the many AV professionals who have had the privilege to work with Jim as a colleague, trade partner or client. Jim was both a professional colleague and personal friend to my family and me. His countless hours of above and beyond effort demonstrated […]
