Visix has chosen Microsoft Azure Cloud Services for its second-generation cloud platform, which will be released later in Q3 2021. The company has also launched a new client support portal powered by Freshdesk.
A major deciding factor was Azure’s load-balancing architecture that supports fast-growing digital signage deployments. The upcoming release of AxisTV Signage Suite Cloud will take full advantage of the scalability, multi-layered security and global footprint of Azure Cloud Services, and will include tools to move existing clients into the Azure Cloud.
Visix has also launched a new client support portal, replacing a long-serving but outdated technology. The new website is powered by Freshdesk and gives customers a modern, streamlined platform to submit, search and view support tickets and solutions.
Clients have more flexible log-in options to access the site, with a choice of using email, Google, Facebook or Twitter credentials. Support tickets are created automatically from email requests to the support team. Clients now have better visibility into their tickets, as well as access to a growing library of common FAQs and solutions. Remote support sessions are also faster and easier for Visix staff and customers to resolve quick issues.
The new Visix client support portal is live now, and clients can sign up at visix.freshdesk.com.