Lifesize Claims to Have More Than Doubled Its Customer Base

Lifesize has apparently experienced explosive growth since last year including a 110 percent increase in its customer base to date through continued innovation and a focus on customer success. A perfect example of the company’s commitment to drive relentless innovation and lead with customer obsession is the newly rearchitected Lifesize app. This new version of the company’s cloud-based collaboration platform — launching today after a successful and thorough beta program.

In addition to net-new customer growth, Lifesize has seen the use of its cloud-based solution spread and grow within individual customer businesses as they add more users and more connected conference room devices to their accounts. Specifically, the number of active users within Lifesize Enterprise plan accounts, those with the highest-tier subscription service, has grown by nearly 50 percent since last year. Moreover, customers on average have added 76 percent more connected devices to their accounts since last year, showcasing just how important the huddle room and conference room are to a productive, collaborative business culture.

Based on feedback from the Lifesize customer community, the new Lifesize app was completely rebuilt to focus on an intuitive, effortless experience and now includes a new user interface (UI) and features like smart matching search and one-click calling to deliver easier, faster, smarter and more flexible communication and collaboration.

In addition to the new app, Lifesize has been building innovative products and delivering bold customer support services, spurring nearly 50 percent growth in the number of active users within Lifesize Enterprise plan accounts and increasing the number of connected devices by 76 percent per customer. Some of the innovations since last year include:

  • Lifesize Icon 450 – The HD camera system features smart framing, which uses artificial intelligence to ensure the camera automatically captures everyone in the huddle room. It comes in one compact package, is simple to set up, and automatically updates and pairs to the Lifesize cloud-based service. In fact, the Icon 450 is such a popular, useful device that sales have more than doubled over the last six months.
  • Lifesize Live Stream – This simple, secure solution delivers unparalleled flexibility, allowing IT administrators to enable an unlimited number of Lifesize virtual meeting rooms to simultaneously live stream events with up to 10,000 viewers and 50 video-enabled sites per event.
  • Skype for Business Interoperability – This enhanced interoperability simplifies cross-platform audio, video and web conferencing, making Lifesize the only SaaS-based video conferencing provider to date that enables users to make direct calls to and from Skype for Business for one-to-one and group calls.
  • Financially Backed Service Level Agreement (SLA) – Lifesize guarantees 99.9 percent availability of the Lifesize app for customers purchasing Extreme Support. If Lifesize fails to deliver on this exceptionally high service commitment, Extreme Support customers will be eligible for a service credit.
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