AVI-SPL updated its user experience management platform, Symphony, with user-configurable, automated workflows for scheduled and self-healing activities across the AV, UC and collaboration solutions. The updated workflows are activated through rule-based triggers and processes that target specific end users, device types and rooms.
Administrators operating AVI-SPL Symphony can set performance and configuration alarms with assigned priority levels for meeting and learning technologies and spaces. Symphony can be configured to launch automated workflows to resolve the issue, check whether a meeting room is set to the preferred configuration for a scheduled video call and remotely update the room’s device settings to ensure a successful meeting.
The latest release of Symphony allows IT teams to customize service ticket issue type, issue source and issue resolution fields to use terminology relevant to the support team. Organizations can add the resolution codes used across their IT organizations to Symphony. The platform will then use uploaded codes within that organization’s tickets, analytics and reports. Room types can also be customized.
Symphony enables IT teams to schedule and automate routine technology management tasks. IT staff can standardize their “room readiness” or “power down” workflows to occur at a specific time each workday. They can create a workflow to turn on a display, set volume to the desired level, set shades to fully open and automatically launch a specific workflow for specific days and times.