I’ve talked before about how frequently I receive queries from end users. It’s because when people Google one of the brands we distribute our website comes up, and my name, phone number and email are right there. I don’t sell to end users. I have dealers for that. But I always take the time to […]

My grandfather was fond of saying “If you live long enough, you get to see it all come around again.” It wasn’t until much later in life that I came to realize how true that is. Off-topic, his retirement hobby was going to the hardware store and telling anyone who would listen how much that […]

American mathematician Alfred Korzybski coined the phrase, “The map is not the territory.” He was talking about psychology and the human mind, but his analogy is just as apt for our businesses. Just when I feel like I’ve seen everything, something happens that proves me wrong. No indeed, it’s still possible for me to be […]

My family has a saying, long attributed to my grandfather: “We can’t afford an elephant, but since they’re half price we’ll take TWO!” There’s just something compelling about getting a bargain. That applies not only to people as end users but to businesses too. My category managers at my work regularly negotiate special buys and […]

When I first moved to Alberta in high school, a girl I met here told me “Edmonton is a town of six hundred.” Actually, at the time it was a small city of about 700,000 people, but right away I picked up what she really meant: Everyone knows everyone else. And she was right. Later […]

Everybody likes to win, right? At least that’s what I tell myself. And that’s fine, as far as it goes. But there are times when it can be taken too far. There are different ways of negotiating deals. Some are fairly universal, while others are more applicable to specific circumstances. Without going off on a […]

Ever since their businesses emerged from the challenges COVID inflicted on them, one common challenge that all of my dealer partners still face is staffing issues. Almost everyone I know is still running their company short-handed, while actively searching for qualified people. At the same time, many of them have complained that the available talent […]

I recently supported one of my dealers at a consumer trade show. And honestly, I couldn’t wait. If anything feels like a return to normalcy it’s that my calendar this year is filling up with customer-facing events that my dealers are organizing. My pedantic nature distinguishes between trade shows and consumer shows. It seems simple: […]

One of my old mentors had an aphorism. To be fair he had lots of them, and his influence is probably why I do too. But in this case, I’m referring to the one that was his favorite, and you could count on hearing him say it, if not daily, at least several times a […]

Readers may know that one of my favorite Facebook groups is “AV Install Nightmares,” where industry pros post pics of horrible things they’ve encountered in their workday. Often, the backstory to these pics is that they “inherited” a project when the old contractor vanished/quit/got fired and now they must pick up the pieces and make […]

My old weightlifting coach had a lot of stock catchphrases he used in the gym when lecturing us or encouraging our efforts. One of them was, “I always defer to the laws of physics.” That’s one of those understandings that applies to all things. For example, two concepts that are useful to apply to your […]

In order to tell this story I need to set the stage. Here’s what you need to know. When I start work in the morning one of the steps in my routine is to log in to Alberta Purchasing Connection: that’s the portal of the provincial government that aggregates all the RFQs and RFPs for […]

No matter how long you’ve been around, you can still be surprised. This Christmas season, several of our brands ran Q4 sales contests and promotions for our dealers. There’s nothing unusual about that, lots of brands run promotions for Q4. It’s Christmas, and you have to make the most of what we always hope will […]

Whenever you meet with your financial planner, and they discuss investments like mutual funds, one of the standard cover-their-ass sentences you see in the printed materials is “past returns do not predict future performance.” That’s true of many things. What was once Hot often becomes Not, and occasionally vice versa. So, I had a meeting […]

If you are old enough, some of you will remember a TV commercial from the 1980s in which an actor said, “I’m not a doctor, although I play one on TV…” I want to preface this column by saying that I am not a project manager, nor have I played one on TV. But I […]

Before COVID, I spent a lot of work time in the field in a lot of public places: offices, retail stores, shopping malls, parking lots. Especially parking lots. I joke that I have two offices: my home office, and the Tim Hortons parking lot on 39 Ave NE in Calgary where the Wi-Fi signal is […]

With the holiday season in full swing, my dealer partners are in the middle of one of two modes, depending on which channel their core business is in. The retailers are nose-down, hard at work to maximize their revenue between the just-passed Black Friday and the still-to-come Boxing Day. Meanwhile, my B2B dealers, who focus […]

No, this isn’t a physics lesson. Okay, maybe it is, in a way. I talk a lot with my clients about processes — the ones they’re using and, just as importantly, the ones they aren’t. With the processes that they’re using, the questions center on what’s working, what isn’t and what changes can be made […]

The last couple of years have been eventful, to put it mildly. Even now, things are getting back to normal while still not really being back to normal, if that makes any sense. In my store visits to my retail partners, I’ve noticed that it’s about 50/50 between places that have taken their plexiglass sneeze […]

I’m sure you’re all familiar with the aphorism that “to the person with a hammer, every problem looks like a nail.” I knew someone who had to read “Boom, Bust & Echo,” the book by demographer David Foot and journalist Daniel Stoffman, in college. After doing so, they related a factoid — no matter how […]

Long story short, we were cleaning out the basement, and purging clutter when I found a subwoofer that I forgot I had in storage. I packed it up when we moved house nearly three years ago. It was great when I had a dedicated media room in the basement with good acoustics. However, the new […]

One of the things I’m fond of reminding people of is the quote from Pablo Picasso that everything “is either easy or impossible.” I can usually be counted on to suffix that by adding that the difference between the two often comes down to having the right tool for the job. Just the other day […]

Since you all know I like kicking things off with an aphorism, here’s a two-for-one deal: business author Alan Weiss wrote, “Once is an accident, twice is a coincidence, three times is a pattern.” Before that, Ian Fleming, author of the James Bond novels (you may have heard of him) wrote, “Once is happenstance, twice […]

Since I start off columns with a quote more often than not, I begin to feel like it’s expected of me. So let’s lead off with this one, it’s one of my favorites: Salvador Dali said “[Everything] is either easy or impossible.” Normally when I bust that aphorism out, it’s in reference to having the […]

Just like how the smell of a freshly baked cookie inspired author Marcel Proust to write an entire book — “Remembrances of Things Past” – I just had an experience that inspired waves of nostalgia. I was in the middle of my early morning get-started-for-work routine, which includes things like firing up the remote desktop […]

In my columns, I often write about how one should focus on what they can control (as opposed to trying to exert influence over what they can’t). There’s only so much someone can do, after all. So, I think we should worry about what we can actually do to achieve the outcome we’re looking for. […]

Sitting here in my home office on the warmest day yet of summer makes me reflect on two things. First, I regret that we have not yet prioritized installing air conditioning in the house. I mean, where I live, you only need it two months of the year, but when you need it, you need […]

Hands up, everyone who keeps a box or boxes of leftover cables, adaptors and parts stashed away because you never know when you might need one of them. What’s that, everyone? Yeah, that’s what I thought. We all joke about how ridiculous that whole mindset is, but deep down, we all know it is serious […]

Ask a qualified fitness professional what the best workout and nutrition regimens are, and they’ll tell you that the best one is the one you can consistently stick with because that’s how results are achieved: consistent effort over time. Just like working out and eating healthy, the best business systems are the ones that get […]

Okay, what now? I’ve said before that the motto for this decade should be, “Oh no, what now?” Maybe it’s confirmation bias, or maybe it really does seem that industry is plagued by one challenge after another. From COVID shutdowns, to supply chain issues caused by COVID, to natural disasters, and supply chain issues caused […]

I’ve been told that there are two kinds of people: The people who say “there are two kinds of people” and the ones who don’t. That reminds me of the favorite joke of one of my old sociology professors, who told us “there are two kinds of people: those who can extrapolate from incomplete data.” […]

The key to a healthy relationship is open, clear communication. That applies to not only personal relationships, but also business ones. And central to having a positive relationship with your clients is how well you and they communicate with each other. That clarity has to begin right away. In the initial discussion and subsequent needs […]