Lee Distad

Lee Distad

Lee Distad is a rAVe columnist and freelance writer covering topics from CE to global business and finance in both print and online. Reach him at lee@ravepubs.com

The Threat of Substitution Is Always Around the Corner

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So I had a particularly notable and unsatisfying customer service experience this year. I say “this year” because it’s been slowly unfolding like a slow-motion train wreck throughout almost all of 2020. Bear with me here, because it’s kind of a convoluted tale. There’s a brand of outdoor apparel that I’ve been loyal to for […]

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Gantt Charts Are the Best Charts: Part 4

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We covered the balancing act between the estimated time to complete tasks and the actual time in the previous installment. That leads to a related topic: the management of personnel, resources, and material. Tipping the balance between estimated and actual back into your favor requires proper management of the people and resources on your project. […]

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What’s Holding You Back?

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Whether you’re working on improving yourself personally or professionally, it’s essential to have the ability to be introspective and analytical, in order to identify what you need to work on. That’s also true when you’re coaching others. In that, self-improvement has a lot in common with troubleshooting systems and equipment at work: Diagnose, Analyze, Repair, […]

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Dealing With Uncertainty in Estimation

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When planning and estimating, you have to deal with the unknown — this includes both the known-unknowns and the unknown-unknowns, so to speak. Everyone likes clear, concise answers, and at least initially, it’s not always possible for project managers to give them. During the development of the initial scope of a project, it’s difficult, maybe […]

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One Thing Leads To Another

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If you know me, you know that my favorite aphorism is “every solution has two problems.” As it happens, I seem to have an occasion to say it almost every single day. I had written not too long ago about having added Disney+ to the streaming services we subscribe to. But there’s a whole other […]

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Only Five Cables

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  Following up from my earlier blog post about buying a new TV, our household is moved to the new house. And we’re mostly unpacked. My friend and former co-worker Mike came over last week to help me hang the new TV on the wall, and I’ve rebuilt the AV system. It’s fully functional, now […]

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Plus ça Change

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We’re moving to a new house at the end of the month. After fifteen years in one place, that’s necessitated some de-cluttering in preparation to pack and move. One thing that’s not coming with us is my 60-inch Hitachi plasma TV. It’s 13 years old, and still works fine. But that’s the thing about elderly […]

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