Ricoh announced the launch Thursday of its AV Managed Services designed to help customers make best use of space using use-data. The services include AV remote control, monitoring and troubleshooting.
The three packages from Ricoh — ranging from reactive response to remote monitoring, all the way to the most comprehensive option of proactive monitoring, control and support — are aimed to allow for smarter use of energy consumption, room-booking functionality and device management. They are each quick to deploy and underpinned by Ricoh’s extensive network of service engineers.
Ricoh is leveraging monitoring and control platform Utelogy to support the data intelligence as well as control of the AV gear, remotely.
Jonathan Mangnall, managing director EMEA, Utelogy, said: “We are delighted to collaborate with such a reliable, renowned and innovative technology partner with an unrivaled reputation for delivering outstanding managed services. Ricoh shares our obsession for delivering great customer outcomes and innovative solutions, which is why this is the perfect partnership. We look forward to a long and rewarding future of providing customers with the best meeting experiences augmented by world-class robust support.”
Edward Hamilton, VP & general manager, communication services, Ricoh Europe, said: “This exciting development builds on our existing Managed Services for our Print, IT Services and Application Services. Our AV Managed Services customers are supported by a team of experts able to advise on the best way to optimise work environments. As a new, centrally coordinated and managed service, we provide customers with a single point of contact for their AV deployment, procurement and technology needs now and into the future.”
Ricoh’s workplace technology capabilities are here: https://www.ricoh.com/about/empowering-digital-workplaces/initiatives/intelligent-workstyles/