Jabra has announced the launch of Engage AI Complete, a new premium tier of its Engage AI call center software. The platform integrates generative AI, real-time speech-to-text transcription, sentiment analysis and background noise reduction to support agents and supervisors in live customer interactions.

Engage AI Complete builds on Jabra’s original Engage AI software with a range of new features aimed at improving call quality, customer satisfaction and agent efficiency. These include live coaching, call summaries, real-time insights and AI-powered analytics, delivered through a centralized dashboard.

The solution is designed for distributed call center environments, where agents may work from offices or home settings. Using Jabra’s ClearSpeech technology, Engage AI Complete removes background noise and provides tone analysis to help agents adjust their delivery in real time. The platform also automates post-call tasks, such as tagging topics and summarizing conversations.

Key features include:

• AI Call Summaries: Automatically transcribes and summarizes conversations
• Call Reason Detection: Identifies the purpose of each call for pattern tracking
• Topic Tagging: Highlights key discussion points for training and QA
• Sentiment Scoring: Evaluates call tone using natural language analysis
• Analytics Dashboard: Provides supervisors with data-driven insights for coaching

“Our goal is simple: give every agent the ability to own their tone, elevate every conversation and make the most of every call,” said Andreas Orebo Wenzel, vice president of Engage AI at Jabra. “With Engage AI Complete, we’ve brought together years of voice research and generative AI innovation to address the core needs of the call center. Engage AI Complete increases operational efficiency and improves both agent experience and customer satisfaction, allowing companies to get more from every call.”

Engage AI Complete is compatible with Jabra headsets or any professional audio solution. It will be available globally in June 2025 for $50 per user per month. The original version, now rebranded as Engage AI Core, will remain available at $25 per user per month.

Jabra will showcase Engage AI Complete at Customer Contact Week 2025 in Las Vegas, June 9–12, at Booth 838.