AVI Systems announced a new managed services offering for organizations that have deployed Microsoft Teams Rooms in their environments. MTR Pro Advanced service allows enterprise IT teams to transition the management and support of their Teams room solutions to AVI. The service ensures customers’ MTR rooms are optimized for maximum performance and with more than 30 U.S. locations AVI specialists can provide immediate unlimited remote and on-site support.

The new MTR Pro Advanced service leverages the strength of AVI Systems’ Microsoft solutions division, Magenium, which serves clients using Microsoft’s multitenant portal available to only a select group of partners. MTR Pro Advanced also offers escalation paths to Microsoft’s engineering team, delivers more data insights and provides faster resolution and response times to customers.

AVI’s new MTR Pro Advanced Support includes:

• Proactive Monitoring and Management: Using the Microsoft MTR Pro Management portal, AVI Systems assumes administration and support of all MTR solutions/rooms for the client. In addition, Microsoft Solution experts at AVI partner with the organization’s IT team to create a multitenant experience and proactively monitor and manage each MTR using a single pane of glass.​ AVI’s service is designed to recognize and resolve issues; however, if a customer needs assistance, a team of Microsoft engineers at AVI Systems is always at the ready.
• Software and Security Management: MTR Pro Advanced managed services assure the client that each room in the organization is maintained at recommended software and firmware levels to deliver a room that is always ready for use and works as designed.​
• Unlimited Remote and Onsite Support: AVI provides SLA-based tiered and co-tiered incident and problem management to ensure when an issue is identified it is addressed quickly with speed to resolution.
• Reporting and Enhanced services: AVI provides access to key performance indicators and other relevant business metrics with visual dashboards that are updated and available 24/7/365. Using the MTR Pro Management portal, end-users get full incident and service history reporting, inventory and usage reports, trends and roadmap reporting, fully managed escalation with OEMs and third-party vendors, and more.

With more than 270 million users globally, Microsoft Teams is the most popular and widely used platform in the world. Customers demand a consistent and reliable collaboration experience in the office or at home, which requires dependability, solving technical problems before the worker experiences them, and using conference room technology in a way that makes it easier to work. AVI has helped its customers deploy more than 22,000 Teams rooms worldwide. As the global leader in audiovisual and unified collaboration systems integration, MTR Pro Advanced Support is a service that IT departments can quickly deploy and scale anywhere in the world.

Here are the details: www.avisystems.com/solutions/managed-services