Managing Client Timelines
With the holiday season in full swing, my dealer partners are in the middle of one of two modes, depending on which channel their core business is in. The retailers are nose-down, hard at work to maximize their revenue between the just-passed Black Friday and the still-to-come Boxing Day. Meanwhile, my B2B dealers, who focus […]
Finding Rapport With Your Clients
The Germans always have the best words for everything. In particular, “schadenfreude” is a real banger. If you don’t know, it means “enjoying the misfortunes of others.” I bring this up because we all love talking about work problems — ours and other people’s. Often, we’re all gossiping about the not-perfect clients who range on […]
