Due to Gary Kayye being stuck in a meeting (oh, the joys of owning a company), I hosted this week’s episode all by my lonesome. Just kidding, Scott Tiner joined me to catch up and chat about our favorite TV shows but also to talk about his recent article on identifying a customer’s needs. Check out this episode to learn more about avoiding the overconfidence effect, DTEN’s new PoE version of DTEN Mate, Guitar Center’s latest acquisition and the details for how to register for LAVNCH WEEK 6.