Davie, FL and Boston, MA (February 25, 2019) — One Firefly, the leading provider of marketing solutions for integrators, and OneVision, providers of the industry’s first and only comprehensive service and support platform, are pleased to announce a new partnership designed to help integrators boost their customer experience and brand positioning in their local markets.
Website visitors utilizing One Firefly’s award-winning manned live-chat solution (“Lead Concierge”) will now have support and service requests re-routed directly to OneVision’s industry-leading white label 24/7 support team. Additionally, One Firefly and OneVision have combined forces to create a beautiful new support experience web page highlighting the world-class service solutions provided by OneVision partners. Customers utilizing One Firefly’s website and Lead Concierge services along with OneVision’s service solution will immediately realize the benefits of this partnership. Collectively, these new turnkey offerings provide clients with faster access to support as well as a better understanding of the critical role service plays in the client experience.
“We believe deeply in the value of partnering with providers of best-in-class solutions to help us grow and improve our business,” says Jimmy Nay, General Manager at Control Freaks in Hawaii. “Working with One Firefly on our marketing and with OneVision on service allows us to benefit from outside expertise and helps keep our team focused on what we do best. We are excited to see these two providers partner up, providing us with even more tools to make our brand really shine.”
The newly announced collaboration between One Firefly and OneVision represents a major step forward for the industry. By better integrating their services directly, the two companies provide their shared customers with a previously unmatched and improved customer experience.
“OneVision continues to focus on creating an outsized and unfair advantage for our partner integrators,” says Joseph Kolchinsky, CEO and founder of OneVision. “We want them to be the best, by a long shot, so that they thrive in this new world of consumer expectations around service. Given One Firefly’s standing as the industry’s foremost provider of marketing solutions, we see our partnership with them as an exciting step forward for our shared customers.”
“One Firefly’s mission is to provide the most innovative and effective marketing solutions for integrators so that we can help them grow,” says Ron Callis, CEO and founder of One Firefly. “Our partnership with OneVision enables us to improve our mutual customer’s consumer messaging and support experience to help them stand out from their competition.”
About One Firefly
One Firefly, LLC is an award-winning marketing agency that caters to technology professionals in the custom integration, security and solar energy markets. One Firefly is headquartered in Davie, Florida with staff located throughout North America and has been operating since 2007. Learn more by visiting https://www.onefirefly.com
OneVision Resources’ comprehensive platform empowers home technology professionals, giving them the services, processes, and technologies they need to provide round-the-clock support, avoid burnout, and build a more sustainable and profitable business. OneVision’s comprehensive service delivery model combines the latest in service technology with a world-class remote support team, allowing them to not only monitor, and manage their clients’ home environments seamlessly, but scale rapidly and profitably. OneVision and its growing network of partners support tens of thousands of homes across North America. For more information, visit www.onevisionresources.com.