Avaya Deepens Integration With Google Cloud, Adds AI

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Avaya Holdings today announced further integration with Google Cloud Contact Center AI to provide better experiences. This includes embedding Google’s machine learning within Avaya conversation services powering the contact center, enabling easy integration of AI capabilities regardless of channel, promoting a consistent and intelligent experience for customers and delivering true omni-channel experiences with AI. Avaya […]

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The Trade Show Minute — Episode 320: Chris McGugan of Avaya

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Jacob Blount speaks with Chris McGugan, Senior Vice President for Solutions and Technology at Avaya about the Enterprise Connect trade show and about the Avaya IX Huddle Camera, Google Cloud Contact Center AI integration, an more. All on this episode of the Trade Show Minute. Podcast: Play in new window | DownloadSubscribe: Android | RSS

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Ribbon Provides Direct Routing Voice and Security Capabilities to Microsoft Teams Customers

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Ribbon Communications today announced the availability of its Session Border Controller (SBC) Software edition Lite (SWe Lite) in the Microsoft Azure Marketplace. The SWe Lite is a virtualized enterprise SBC that delivers small and mid-sized businesses cost-effective, advanced unified communications (UC), collaboration and security capabilities, now from the Azure Marketplace. In addition, Ribbon’s SBC SWe […]

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BlueJeans and Dolby Partner, Simplify Purchasing with Rooms-as-a-Service

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Blue Jeans Network, Inc. today announced its plan to offer BlueJeans Rooms-as-a-Service featuring Dolby Voice Room in the near future. BlueJeans Rooms-as-a-Service featuring Dolby Voice Room will be a new service-based subscription model for quickly adopting Dolby’s hardware with BlueJeans’ enterprise-grade cloud meetings platform. The Room-as-a-Service model provides IT decision makers with the benefits of […]

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Nectar Integrates Ear-to-Ear Diagnostics for Jabra UC Headsets

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Nectar Services today announced at Enterprise Connect that it has partnered with Jabra to integrate asset management and user experience telemetry into Nectar’s collaboration performance management platform, Nectar 10. The integration will expand the availability of Nectar’s ear-to-ear (e2e) diagnostics solution to enterprises and managed service providers leveraging Jabra headsets, enabling them to improve quality […]

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Noble Systems Reports Signifcant Growth in Global Cloud Contact Center Deployments

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Noble Systems Corporation today reported that it saw a 40 percent growth in cloud revenue from 2017 to 2018. The company made the announcement in conjunction with its attendance at this year’s Enterprise Connect 2019 event in Orlando, Fla. With an increase in new cloud contract value of more than 30 percent in 2018, a […]

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