Established in 1937, CoServ is powering the future of Northern Texas by delivering safe, reliable and efficient energy and gas. CoServ provides dedicated resources to around 425,000 combined electric and gas customers as an electric cooperative and gas distribution company. Over the past 85 years, CoServ claims it has transformed into one of the fastest-growing co-ops in the country. Today, CoServ services seven counties in Northern Texas, including Denton, Collin, Cooke, Grayson, Tarrant and Wise counties.

CoServ’s Emergency and Systems Operations Dispatch Center manages customer service-related hazards and disruption from major storm events. The Emergency and System Operations Dispatch Center filters large amounts of data to provide their customers with safe and efficient energy and gas. CoServ is responsible for responding promptly and efficiently if the supply is interrupted. CoServ’s Emergency and Systems Operations Dispatch Center is a mission-critical environment requiring “the latest and most reliable technology.”

Challenge

The Emergency and System Operations Dispatch Center is flanked with displays, including weather system alarms that are monitored daily. CoServ can easily manage crew locations to ensure crews are in the right location and have efficient resources. Previously, the Emergency and System Operations Dispatch Center featured 12 50-inch LCD televisions to create an all-encompassing control center. The existing system provided CoServ with the necessary resources but, unfortunately, experienced many issues and disruptions from continuous, around-the-clock use.

To create a reliable Emergency and Systems Operations Dispatch Center solution, CoServ selected CTI, a solutions provider for audiovisual, video and information technology integration. CoServ required a solution that transitioned their older, more complex audiovisual configuration into a more streamlined, effective solution that enabled the dispatchers to better coordinate and efficiently display information in the event of an outage or a system call.

Solution

To meet these demands, CTI says it designed an easy-to-use, cost-effective solution that eliminated their video processor and included the ZeeVee ZyPer4K Encoder and Decoder, allowing CoServ to deliver a multi-window experience across any displays. CTI claims the ZyPer4K Encoder and Decoder created a streamlined solution for CoServ because it enables multi-view deployment in every display without requiring a dedicated processor. As a result, the ZyPer4K Encoder and Decoder increased the rack space’s density, leading to power efficiency, lower cooling and a lower cost of ownership. Additionally, the ZyPer4K Encoder and Decoder eliminated traditional supply chain challenges and interoperability restrictions by enabling CoServ to select their preferred control system manufacturer.

Founding member of the SDVoE Alliance, ZeeVee, says the ZyPer4K Encoder and Decoder 4K delivered independent audio, video, RS232 USB and multi-view to multiple independent monitors throughout the Emergency and Systems Operations Dispatch Center. ZeeVee claims SDVoE technology allowed for low-latency and simplified control across all displays throughout the Emergency and Systems Operations Dispatch Center to enable dispatchers to quickly and easily visualize time-sensitive data to provide dedicated resources to electric and gas customers in Northern Texas.