They say good help is hard to find. Great help is even harder, but it’s worth the effort. A rubric I was taught early in my career was to evaluate people for a role based on three axes: attitude, skills and knowledge. That makes for an easy-to-remember acronym: ASK. And hey, it even forms a […]

In the fall of 2020, as I waited in the single line at my California grocery store (making sure to keep the federally recommended 6 feet of distance), a display on a makeshift stand showed a single number indicating which checker was available to help me. The line was long. As I waited, I had […]