Why Are We Doing This? Client Retention and Q4

One of my most annoying traits as a child has come in handy as a grown-up: asking obvious questions. My oppositional defiance disorder notwithstanding, asking obvious questions is useful precisely because they’re so obvious that sometimes no one has asked them before. That comes in really handy when evaluating things, especially policies and processes. Like […]

Why Are We Doing This? Client Retention and Q4