ZOOM Video’s Happiness Principal Drives CEO Eric Yuan — And He Wants You to Be OK with ZOOM Rooms

ZOOM Video Communications was the brainchild of WebEx founder Eric Yuan. He wanted to find a way to make people happy using videoconferencing — not frustrated. In six years, it’s gone from his idea to a company with headquarters is in San Jose, Calif. that’s projected to be valued at well over $1 Billion.

And, Yuan is actively involved — even serving coffee from a backpack to users at their recent ZOOMTOPIA event.

At that event, Zoom launched built-in, automatic transcribing of all ZOOM conferences, integration with Workplace by Facebook, more Zoom Room options and even demonstrated holograms in real-time on the Zoom platform.

But Yuan’s customer-centric focus has concerned AV integrators — making them worried that Zoom wants to take their clients away by integrating Zoom Rooms themselves.

I had a sit-down, one-on-one interview with Yuan earlier this month and he addresses all of this — and his happiness principal.