Samsung Launches 5-Star Solutions, New Website and Support Network for Custom Installers

Samsung Electronics America, Inc. today announced 5-Star Solutions. “We want to ensure that custom installers have priority access to the product, information and support they require. That’s why we’re launching the Samsung 5-Star Solutions at CEDIA.” says David Carter, Vice President of Sales for Samsung Electronics America.

The Samsung 5-Star Solutions provides the custom installer with a host of services including a new CI-dedicated web portal, expanded control partnerships, IP integration, and enhanced sales and distribution support.

A core component of 5-Star Solutions, the web portal offers whitepapers, training, install tips and additional resources for CI professionals including access to a support network of trained Samsung technology experts and a technical support hotline. Directories for Samsung’s entire line of Home Entertainment products, including the ultra-premium QLED Series, The Frame lifestyle TV, soundbars and the new UBD-M9700 4K UHD Blu-ray Player are also included.

“As part of 5-Star Solutions, our new website equips custom installers with deep knowledge and a wealth of resources to get the job done. This is further backed by our comprehensive product range and some of the strongest partners in the industry like Control4 and Savant. Samsung is committed to improving custom installers’ profits and end-user satisfaction,” says Giulio Ambrosi, Vice President of Product Strategy, Consumer Electronics.

The new UBD-M9700 4K UHD Blu-ray Player is a channel-exclusive offering. Integrated with Control4, Savant, and AMX IP control drivers, the M9700 is an auto-discoverable and time-saving solution for custom installers. All of Samsung’s 2017 4K UHD TVs will receive a firmware update that will be demonstrated at the CEDIA show to meet this same level of IP control compatibility.

On the distribution side, Samsung has expanded its network of authorized Samsung Custom Install Distribution partners in top markets nationwide in order to provide the CI dealer with great access to all Samsung products.

“We’re confident that CI professionals will find that Samsung’s total home offering and post-sale support are stronger than ever,” says Ambrosi.

CEDIA show attendees are encouraged to visit Samsung at booth #5535 to learn more about 5-Star Solutions, partnerships and enjoy hands-on time with the entire suite of Home Entertainment products.

All the details are here.

Gary Kayye

About Gary Kayye

Gary Kayye, founder of rAVe Publications, is one of the most prominent personalities in the audiovisual industry. He has been a contributor to WIRED magazine and a technical advisor and columnist for Sound & Communications magazine as well as an opinionated columnist for rAVe [Publications] since 2003. In addition to his writing and market analysis, Gary has been a product, marketing and business operations consultant to dozens of AV companies in the U.S. and overseas. Clients have included companies such as Sony, Sharp, Epson, Lutron, InFocus, Sanyo, Mitsubishi, NEC and Philips.   Gary, who has been involved with the audiovisual market for over 20 years, was the recipient of the InfoComm 2003 Educator of the Year Award and the 2007 NSCA Instructor of the Year Award. Over the years, he has donated much of his time as an active volunteer in the AV industry’s trade association and served as chairman of InfoComm’s Professional Education & Training Committee (PETC), chairman of the ICIA Design School Committee and chairman of InfoComm’s Installation School Committee. In addition, he has served on the InfoComm board of governors. He also helped grow the InfoComm Projection Shoot-Out as the premiere AV industry trade show special event serving on the committee from 1991 through 1997, and was instrumental in launching the Shoot-Out in the European market at the Photokina Expo in 1994 and 1996 as well as the Asian market at the 1995 and 1997 INFOCOMM Asia shows.   Prior to founding his own company, Gary was vice president of sales and marketing for AMX Corporation (, a manufacturer specializing in professional AV and residential AV control systems. Prior to AMX, Gary spent nine years at Extron Electronics (, rising to the position of vice president of sales and marketing. Gary earned his bachelor’s degree in journalism in 1987 from the University of North Carolina and is currently Adjunct Faculty at UNC in the School of Journalism teaching a class on how future technologies will affect the future of advertising, PR and marketing.   He is also the founder of Swim for Smiles, a non-profit that raises money for the N.C. Children’s Hospital through swimming and other fitness-related events for kids. You can contact him at