In the current market conditions, it is no surprise that remote work has increased with benefits being realised such as reduced travel time and flexibility, leading to happier staff. However, when a piece of hardware fails what do you do?
This is where “AV Assist”, a brand-new AV tech start-up has come up with a unique solution to this ever-growing need and challenge.
AV Assist® is designed to support SMEs and provide a dedicated AV and IT helpdesk to remotely support multi-vendor systems.
This trade only remote support service provides AV-IT resellers and their end users with affordable remote access to high skilled programmers and engineers – all accessible via a simple to use SaaS platform.
The solution has been created to support AV-IT resellers in overcoming several pain points they currently face, in particular:
• A shortage of on demand skilled programmers and engineers;
• High costs incurred for subcontracted programmers and engineers;
• Lack of in-house support to generate additional revenue streams;
• Losing contracts due to not having resource to provide support;
• Lack of a truly vendor agnostic solution-based remote support service.
Benefits of AV Assist for resellers include:
• Winning more clients – who demand support packages;
• Generating more business – by allowing you to focus on sales rather than support;
• Value driven – product resulting in more bottom-line profit;
• Vendor agnostic – support meaning no matter where devices have been purchased from, we can provide support, including AMX, Crestron, Extron, Cisco and many more;
• On demand – access to expert without incurring high employment and contracting costs.
AV Assist® offers three simple SKU’s based upon the number of devices in your system. And importantly it is vendor agnostic, offering 1-hour SLA access to a team of certified programmers, AV and IT technicians.