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AV Assist® introduces its innovative remote AV support service based on the SAAS model

AV Assist

In the current market conditions, it is no surprise that remote work has increased with benefits being realised such as reduced travel time and flexibility, leading to happier staff. However, when a piece of hardware fails what do you do?
This is where “AV Assist”, a brand-new AV tech start-up has come up with a unique solution to this ever-growing need and challenge.
AV Assist® is designed to support SMEs and provide a dedicated AV and IT helpdesk to remotely support multi-vendor systems.
This trade only remote support service provides AV-IT resellers and their end users with affordable remote access to high skilled programmers and engineers – all accessible via a simple to use SaaS platform.
The solution has been created to support AV-IT resellers in overcoming several pain points they currently face, in particular:
• A shortage of on demand skilled programmers and engineers;
• High costs incurred for subcontracted programmers and engineers;
• Lack of in-house support to generate additional revenue streams;
• Losing contracts due to not having resource to provide support;
• Lack of a truly vendor agnostic solution-based remote support service.
Benefits of AV Assist for resellers include:
• Winning more clients – who demand support packages;
• Generating more business – by allowing you to focus on sales rather than support;
• Value driven – product resulting in more bottom-line profit;
• Vendor agnostic – support meaning no matter where devices have been purchased from, we can provide support, including AMX, Crestron, Extron, Cisco and many more;
• On demand – access to expert without incurring high employment and contracting costs.

AV Assist® offers three simple SKU’s based upon the number of devices in your system. And importantly it is vendor agnostic, offering 1-hour SLA access to a team of certified programmers, AV and IT technicians.

https://www.avassist.net/

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