Lifesize has released a new set of capabilities designed to help IT administrators remotely support videoconferencing through the Lifesize Admin Console. Available immediately worldwide, Lifesize customers can now leverage real-time reporting, refreshed dashboards and live meeting statistics to monitor network performance, call quality and organization-wide videoconferencing usage.
With real-time reporting and live meeting statistics, admins can view a summary of total calls and total minutes used across their account, broken out by day, user, device type (web app, desktop app, mobile app or meeting room system) and platform (iOS, Android, Mac or Windows). Within specific meetings, admins can monitor participants, including their geographic location via a live map view and join/leave time, as well as whether the meeting is being recorded, whether content is being presented and by whom.
Admins can now better understand how users are meeting over videoconferencing, assess different network setups and immediately diagnose technical issues. Delving into metrics around both video and audio content sent and received by each participant or device on a live or past meeting allows them to take action without having to contact customer support. Real-time reporting includes graphs for video and audio bit rate, packet loss, video resolution and presentation content resolution. Later in the first quarter of 2020, Lifesize will also provide an automated call quality rating for participants in both live and past meetings, informing admins about a meeting’s overall technical health at a glance.
With real-time reporting and live meeting statistics built into the Admin Console, Lifesize customers can access their interactive hub for videoconferencing data and insights to:
- Understand usage and requirements. Properly allocate network resources and centrally manage global videoconferencing deployments by keeping tabs on deep analytics into video, audio and content sharing tendencies, as well as participant location and device.
- Assure premier meeting experiences. Ensure every user in the organization enjoys a consistent, uninterrupted high-definition video collaboration experience every time they meet by monitoring call quality regularly or in real-time for high priority meetings.
- Troubleshoot rapidly and confidently. Proactively diagnose and respond to technical issues in a data-driven manner faster and more efficiently with new at-a-glance views of live and past meeting health.
To learn more about the Lifesize Admin Console, go here.