Ihiji says that through its research, it learned that integration firms felt they did not have a consistent method for creating service contracts; had no contact system to determine which clients are covered for various levels of service; did not know how to track prospects; did not have an effective method for sending monthly bills; and had no centralized place for all customer and site data.
So, that’s what Ihiji ServiceManager allows integrators to do by allowing them to set up and store service-plan information and data on all clients and sites and access it through a single, cloud-based system. The tool also claims to help integrators with existing service businesses to streamline and amplify their efforts. Ihiji ServiceManager gives integrators and their team members – including:
- Contact management
- Service plan management
- RMR billing
- Technical support tracking
- Centralized project documentation
Ihiji ServiceManager also helps manage and track service level agreements, device and network documentation, recent client activity, ticketing, passwords and customer contact information, and even contains a centralized service documentation repository, which might contain files such as installation notes and CAD designs. The document repository itself is an important part of a technology provider’s institutional knowledge, which can easily disappear along with a technician that leaves the company. Ihiji ServiceManager ensures all of the important assets are captured.