Ihiji will launch its new Software as a Service (SaaS) tool, Ihiji ServiceManager, at CEDIA Expo 2015 next week. Designed to help integrators, security monitoring firms and other companies and trades that offer technical support or other services to make their businesses more productive and profitable, Ihiji ServiceManager allows for a service-based recurring revenue stream.
Ihiji says that through its research, it learned that integration firms felt they did not have a consistent method for creating service contracts; had no contact system to determine which clients are covered for various levels of service; did not know how to track prospects; did not have an effective method for sending monthly bills; and had no centralized place for all customer and site data.
So, that’s what Ihiji ServiceManager allows integrators to do by allowing them to set up and store service-plan information and data on all clients and sites and access it through a single, cloud-based system. The tool also claims to help integrators with existing service businesses to streamline and amplify their efforts. Ihiji ServiceManager gives integrators and their team members – including:
- Contact management
- Service plan management
- RMR billing
- Technical support tracking
- Centralized project documentation
Ihiji ServiceManager also helps manage and track service level agreements, device and network documentation, recent client activity, ticketing, passwords and customer contact information, and even contains a centralized service documentation repository, which might contain files such as installation notes and CAD designs. The document repository itself is an important part of a technology provider’s institutional knowledge, which can easily disappear along with a technician that leaves the company. Ihiji ServiceManager ensures all of the important assets are captured.
Here are more details on the new offering.