Genetec added cloud-native audio communications capabilities to Security Center SaaS that brings voice to the cloud-based interface that already includes video, access control and intrusion monitoring. Aimed at security teams in sectors such as education, retail and healthcare, with communications built directly into Security Center SaaS, operators interact with individuals at entry points, verify identities with live video, and take immediate action without having to switch tools or interfaces.
Communications for Security Center SaaS can support anything from a few intercoms to thousands across large enterprises. Because it is cloud-native and built on an open architecture, organizations can start small, test deployments with minimal investment, and expand quickly using the intercom devices that best suit their needs. At launch, the feature will support intercom devices from Axis, with plans to add more vendors in future releases.
Cybersecurity and privacy features are built into the design of Security Center SaaS. Like video and access control, audio data is handled as confidential information and secured with encrypted communications to safeguard data in transit. Audit trails provide accountability during investigations, and automated software updates with regular security patches keep the system current against emerging threats.
Communications for Security Center SaaS will be available globally in September 2025.