Zoom Creates Virtual Concierge Service Using Zoom Kiosk Mode, Adds Touchless iOS Control of Rooms


Zoom just added, to its Zoom Rooms product, something called Kiosk Mode — basically, it allows you to use Zoom as a digital concierge with using a touch display at a reception counter or greeting station. With Zoom Rooms Kiosk Mode, which is now generally available, a virtual receptionist can greet you or your building guests safely using a Zoom Rooms for Touch device.

In addition, Zoom’s latest update to Rooms now allows complete BYOD control. Pair your iOS or Android mobile client to join meetings in a Zoom Room, and your mobile client will automatically be placed in companion mode during the meeting. When you download the Zoom Rooms Controller app on your mobile, you’ll have access to all room controls, including the ability to start or join a meeting and full audio, video and participant controls, eliminating the need for users to share the in-room controller.

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With supported cameras, you can see how many people are in a room real time on the Zoom Dashboard and Scheduling Display to ensure social distancing mandates are met and meeting spaces aren’t overcrowded.

In another update, Neat, a manufacturer of Zoom Rooms Appliances, has released Neat Sense, which enables you to continuously manage and monitor air quality, humidity, CO2 and Volatile Organic Compounds (organic chemicals, odors, scents, etc.), as well as the number of people in the room. All the data and statistics for these will be fully available in the Zoom dashboard on Feb. 11. This environmental data can also be viewed on all Neat devices for real-time feedback on the safety of your meeting rooms.

All the updates are detailed here: