Utelogy Corporation announced an integration with the Now Platform, enabling IT teams to leverage proactive management and monitoring of their entire technology estate within their connected IT Service Management (ITSM) platforms. The company says this new integration, available on theServiceNow Store, streamlines daily tasks, boosts productivity and ensures that all devices and assets are “efficiently managed.” Utelogy says this ultimately increases the ROI for businesses and enhances the total experience for both staff and end users in and outside of the office.

As a Strategic Platform Technology Partner, the company says certified Utelogy integration enables users to quickly respond to and resolve alerts by automating case creation and incident creation within ServiceNow’s ITSM suite by leveraging Utelogy data.

By taking advantage of this direct connection, Utelogy says companies can now be better informed on potential issues before they impact end users, thereby maintaining business continuity and user satisfaction. The company says integration is particularly valuable for organizations looking to consolidate their technology management and incident resolution processes into a comprehensive ITSM solution.