May 30, 2022 — TrueConf and Balamuth have partnered to integrate video conferencing into
self-service kiosks and machines to streamline remote customer care and enable
on-the-spot communication between users and service providers.

Balamuth is one of the major players in Israel’s technology equipment market that
specializes in developing, programming, and manufacturing a variety of turnkey
self-service solutions for banks, hospitals, government departments, municipal
authorities, and retail chains. This industry leader provides financial institutions
domestically and worldwide with secure ATM and CDM systems, cash detection and
counting machines, multi-media self-service and automatic payment terminals.

Leumi and Discount Bank, one of the largest financial institutions in Israel, are
among Balamuth featured customers. Besides banking automation tools, the
company supplies medical examination posts, queueing and information system
kiosks to clinics, self-service selling stations to supermarket chains, and deploys
video-enabled kiosk infrastructures for face-to-face service delivery.

Balamuth has partnered with TrueConf to enable its self-service kiosks and
machines to support video-based communication for even more effective and
prompt customer care. With TrueConf SDK, the proprietary software developer toolkit
for all major platforms, Balamuth specialists seamlessly integrated video
conferencing into their equipment and scaled service automation to a whole new
level.

TrueConf & Balamuth joint solution received an intuitive custom interface and
advanced set of handy interactive features, like client visual identification, content
sharing, and calls recording. Users can initiate a video chat with the service provider
in one click, and a smart queue mechanism automatically forwards it to the operator,
first available in TrueConf client app. TrueConf SDK implementation has also enabled
remote agents to display all the necessary information right from their PCs, and the
documents shared can be printed by the client in real time. This reduces lines, saves
time, and enables timely assistance for everyone, resulting in improved customer
experience and higher level of virtual service provision.

“We’re pleased that the implementation of TrueConf video communications has
upgraded remote customer care powered by Balamuth,” says Dmitry Odintsov, CEO at
TrueConf. “This step towards enhancing service delivery automation is particularly
crucial for business development in the ever-changing realities we’re facing.”
“Our partnership with TrueConf has become a strategically important stage in the
development of the technical potential of Balamuth self-service product line,” says
Avner Josephsberg, CEO at Balamuth.