I got a call from one of my dealers this week. That’s not unusual, someone calls me every day. That’s part of my job. “Lee, I have a problem.” — that was how the call began. What had happened was that he had driven out to a jobsite to install one of our cell boosters […]

Yamaha Unified Communications has announced a three-year extended warranty for its CS-700 Series Video Sound Collaboration System. Currently available in North America, the maintenance coverage provides customers with advanced replacement and unlimited service and technical support calls. The Yamaha Unified Communications Extended Maintenance Service for the CS-700 features full coverage for three years, advanced replacement […]

From the outside looking in, there doesn’t seem to be much of a distinction between the CE retail and AV install channels, yet the distinction is there. It may be somewhat blurred and move back and forth from time to time, but the line is there and residential AV pros need to be aware of […]

It’s all in the fine print. Most people won’t open up new gear and grab the owner’s manual and warranty information and spend the next two hours pouring over that fascinating documentation. For those of us who do, we will find myriad legal terms that outline our options should we need technical support or have […]

In order to differentiate themselves from the big box stores on the one side and the trunk-slammers on the other AV pros set themselves up as systems specialists. They present themselves to clients as consultants who will deliver a complete solution. People who just want to watch TV can go to a big box store […]

Extended warranties are commonplace with CE and computer retailers, as well as in the IT industry. However, they are less prevalent in the AV integration channel. That’s changed somewhat over time: Back in the day it was something often suggested in CEDIA courses I attended, but ten years ago the practice of AV company maintenance […]