Long ago, one of my old bosses and mentors had a favorite saying: “What gets measured, gets managed.” And he was right, as far as it goes. If you’ve got a metric and a system that reports on it, you pay attention to how you’re performing against that metric, and you make adjustments based on […]

Yogi Berra said the following quote: “In theory, there is no difference between theory and practice. In practice, there is.” The difference between theoretical and practical is apparent to any AV pro who’s spent their time in the field. And while you can learn either by doing or by observing, lessons are generally internalized better […]