The Heroes of Technology

We hear the word hero a lot. Webster’s first definition is “a person noted for courageous acts or nobility of character.” Their second definition is “a person, in the opinion of others, has special achievements, abilities, or personal qualities and is regarded as a role model or ideal.” When I read those definitions and relate them to our […]

The Heroes of Technology

Customer Experience

I purchased a new car yesterday. While its always satisfying to get new wheels the point of this post isn’t really about the new car experience. The process of buying a car can be summarized very plainly, it sucks. I sat on an uncomfortable chair in a less than interesting showroom listening to bored sales […]

Customer Experience

A Great Time to Be: AV/IT

I enjoy meeting new people and am always interested and often fascinated by what they do for a living. There are a significant amount of people that work in an industry or job they do not like. In the AV/IT industry there is a long standing joke that once you are in you are in […]

A Great Time to Be: AV/IT

The User Experience

The end of the year always inspires articles focused on wrap ups and articles focused on predictions for the coming year. I always enjoy reading both, there is always much to be gained from reflection and prediction. That said I am going to leave those topics for others that have already done a great job in […]

The User Experience