In the Shakespeare play, “Twelfth Night,” he wrote, “Some are born great, some achieve greatness, and some have greatness thrust upon them.” This year, thanks in no small part to the economic and social impact of COVID-19 we’ve all had, probably not greatness, but trouble thrust upon us. On the bright side, there often is […]

So I had a particularly notable and unsatisfying customer service experience this year. I say “this year” because it’s been slowly unfolding like a slow-motion train wreck throughout almost all of 2020. Bear with me here, because it’s kind of a convoluted tale. There’s a brand of outdoor apparel that I’ve been loyal to for […]