#GALSNGEAR will host the #GALSNGEAR CONNECT Women’s Leadership Summit, a half-day program at the 2023 NAB Show designed to propel women along their leadership journey with next-level, hands-on work. This year’s summit, presented on Tuesday, April 18, from 8:30 a.m. to 1:00 p.m. in partnership with the NAB, features leaders from across the industry in […]

Bluescape announced a meeting room bundle featuring its digital visual container (DVC) and Dell’s newest line of interactive touch screen monitors. Bluescape gives people the ability to interact with all types of content and applications in a secure, digital workspace or DVC. Bluescape is a cloud-based SaaS solution with an open architecture, allowing people to […]

UC Workspace just debuted Quicklaunch Version 4 — making all UCC collaboration boards look the same. Quicklaunch 4 will be on display at ISE 2019 with Avocor (Booth 13-C110), Dell (Booth 3-B140), InFocus (Booth 2-B60) and Tech Data Maverick (5-U30) from Feb. 5-8, 2019. Quicklaunch has a number of new and improved features including: Meeting […]

At Zoomtopia last week, Zoom announced new features including cloud PBX, cross-platform workflows and enterprise conference rooms. Platform enhancements announced include: Zoom Voice is a cloud phone system that will be available as an add-on to Zoom’s video communications suite. Support for inbound and outbound calling through the public switched telephone network (PSTN) and seamlessly […]

This month, I highlight one of the biggest innovators not in the A/V/L market: Dell. For reasons that will become abundantly clear, this company has figured out how to listen to customers, solicit feedback and incorporate customer service into a commoditized market — and still have steady revenue. It’s important to learn what Dell can […]

A digital software company that focuses on building platforms for customer service knows a thing or two about what happens when customers are unhappy with customer service. Zendesk released a study in 2013 of 1,000 customers in the U.S. to understand consumer habits and complaints, and a few of the findings are especially noteworthy for […]

According to a recent Wall Street Journal story, Intel and Dell Computer are considering either buying or investing in Sharp Electronics. For now, the two companies are apparently readying an investment of over $240 Million in exchange for some corporate equity or stock exchange. In addition, San Diego-based Qualcomm is considering an investment as well. […]