Global Supply Chain Issues

In a recent blog, Gary Kayye wrote about the current global supply shortage of semiconductors. Take a moment and read the blog and the linked Wall Street Journal article. They both raise some important concerns about what the next several quarters will bring in regards to this shortfall. Unfortunately, my blog is not going to […]

Global Supply Chain Issues

Better Off Said: Honest Communication Leads to Clarity

“We need an engineer on-site today.” “Hello?” I said into my phone. “Um …Who am I speaking with?” “You are the project manager for Important Customer’s AV project, right? It is nonoptional that we get an engineer on-site today.” I was across the country at the office Halloween party receiving a call from the Eastern […]

Better Off Said: Honest Communication Leads to Clarity

Three Reasons Free Isn’t the Answer

Unfortunately, we’ve hit the second wave of COVID-19. Here’s wishing you, your families and your colleagues are safe and healthy. I like the clarity that comes with hindsight. Now’s a great time to look back at some of the business strategies we either initiated (or considered initiating) way back at the beginning of the pandemic. […]

Three Reasons Free Isn’t the Answer

Dropping the Ball

Responsiveness and Reliability As any regular reader of my columns will know, one of my significant beliefs is critical to any relationship between a manufacturer and consultants/specifiers. It’s about two things: responsiveness and reliability. Therefore, I present the following story as an illustration of precisely what NOT to do if you are a manufacturer. Take […]

Dropping the Ball