Resellers can now access exclusive offering to support end-users as they move to cloud-based contact center services

 

Greenville, S.C. – August 25, 2020 – SYNNEX Corporation, a leading business process services company, today announced its agreement withFive9 Inc. to provide cloud-based contact center services to the North American IT channel. SYNNEX now acts as a Master Agent for Five9 as the two companies address the convergence occurring within the channel partner ecosystem around Contact Center as a Service (CCaaS) and the need for intelligent, cloud-based offerings.

 

“We are pleased to extend our relationship with the team at Five9 tofurther support our mutual partners and their clients’ migration to cloud-based CCaaS offerings,” said TJ Trojan, Senior Vice President, Product Management, North America, SYNNEX Corporation. “This strategic agreement widens our offering beyond the ability to leverage Five9’s innovative CCaaS solutions and provides truly differentiated value by extending service and support with SYNNEX GoldSeal™.”

 

SYNNEX is offering GoldSeal™ to further support Five9, which enables resellers to provide seamless and rapid enablement support as they migrate end-users to cloud offerings. End-users can take advantage of SYNNEX’ premier support offerings including 24/7/365 technical support, next day business replacement of covered equipment, unlimited training, and a 24-hour video test facility.

 

“As this market continues to converge, it’s critical that we work with value-added distributors like SYNNEX to help resellers establish and grow their offerings,” said Andy Dignan, Global Partner, Services and International Sales, Five9. “We anticipate SYNNEX being a major growth engine for Five9 and our mutual partners in 2020 within this important market segment.”

 

To learn more about Five9 through SYNNEX Corporation, emailUcaaS@synnex.com. For more information about SYNNEX, visit synnexcorp.com.