1. Describe your journey in the AV industry? How did it start?
I started in the AV industry in 2008, making customer service calls to existing customers of a smaller integrator. In late 2008 I was hired to do sales for AVI Systems and worked there until 2011. 2011 – 2014 I worked in sales for a local, Southern California integration company called TekWorks. Mid 2014 I went back to AVI Systems as a sales person until October 2019.
2. How does a fresher conquer this industry?
Sales: BUILD RELATIONSHIPS! Get to know local manufacturer reps, attend networking events and be a giver. Operations: Get training and certifications and have a good attitude ; )
3. What are the positives of working in this industry?
Creating really cool experiences for people! Meeting lots of different people. Learning about different types of businesses. Industry is always changing so there’s always something to learn.
4. What in your opinion would you change in the industry?
Create more standard processes for getting projects done and taking care of customers. Make it easier for Customers to get help. Generally speaking I think companies need fewer sales people and more focus on operations and quality control.
[RELATED] : If you have missed any of my previous interviews, please click here.
5. Describe your ideal client? What do you wish clients to know before hiring you?
We love working with people that like to have fun. Anyone looking for an AV expert! AV HERO backs our satisfaction 100%. No risk in hiring a HERO ; )
6. Describe a typical day in your life?
Sitting in front of my laptop…responding to Customers and HEROES, improving our platform and marketing AV HERO. Meeting with my amazing AV HERO team. Helping my wife with the kids.
7. Describe the apps and gear that you use daily which makes you more productive?
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