SnapAV Partners with Parasol to Improve Remote Support Solutions
SnapAV announced a financial investment in Parasol, a provider of 24/7 remote support solutions that enhance integrator productivity and service levels. The investment complements SnapAV’s recent acquisition of Access Networks, a provider of enterprise-grade networking solutions for the automated smart home. SnapAV’s says its long-term strategy is to help Partners succeed with accelerated growth.
“SnapAV is doubling down to support our Partners in delivering amazing end customer experiences over the lifecycle of a project,” said John Heyman, SnapAV’s CEO. “As SnapAV and our integrator Partners continue to grow, we expect that Parasol will be instrumental in helping our Partners deliver exceptional post-installation support to their customers.”
According to Heyman, the investment in Parasol and the acquisition of Access Networks comes at a time when the market demand for robust and reliable residential and commercial technology solutions is growing at an accelerated rate.
“We’re grateful for the strategic partnership with SnapAV and couldn’t be happier with the deepened relationship,” said Ted Bremekamp, Parasol co-founder. “We’re sending a strong message that Parasol is here to stay and is backed by one of the leaders in the industry.”
Parasol’s solution is built on SnapAV’s OvrC remote management platform. SnapAV’s investment enables Parasol to continue scaling its offering to meet integrator demand for enhanced end customer service levels. SnapAV’s OvrC platform will continue to enable third-party compatibility across thousands of devices and multiple control systems. Parasol will continue working with integrators committed to changing the way they deliver remote support.