SHAKOPEE, Minn. — Feb. 5, 2018 — RTI, a leading control and automation manufacturer for residential and commercial settings, today announced a new integrated remote monitoring solution. RTiQ is a complete remote management solution for RTI systems that makes it simple for dealers to monitor their clients’ AV installations.
Available for free to RTI dealers, RTiQ can be configured to monitor components controlled by an RTI XP control processor. Dealers can monitor the status of these devices via a dashboard from anywhere in the world and receive email and text notifications that alert them if a failure occurs. They can then remotely trigger an action to restore the failed system or component. Customizable actions include anything the control system is capable of, whether it’s rebooting devices, running macros, or sending commands.
RTiQ gives dealers the tools they need to deliver a better experience for their customers. System downtime is dramatically reduced by eliminating the need for service calls to address simple issues such as locked-up components. Furthermore, with email and text alerts, these issues can often be resolved before the client is even aware of them.
“RTiQ is a remote monitoring tool that will allow our dealers to deliver the ultimate customer service to their clients,” said Mike Everett, Vice President of Global Sales, RTI. “In addition to lowering costs for our dealers, this is an excellent value-added feature that will continue to get more powerful as we add functionality in the future.”