RingCentral Adds New Security, Collaboration and Communication Features

RingCentral expands to UCC marketRingCentral announced new features aimed at making them a player in the UCC market. New security and compliance features such as Dynamic End-to-End Encryption (E2EE) and a C5:2020 certification deliver data protection and secure video meetings. Dynamic E2EE for video meetings allows users to start ad-hoc and scheduled E2EE meetings and to dynamically turn E2EE on (or off) mid-meeting across mobile, desktop and web browsers. Dynamic E2EE open beta will start in September 2021, with general availability planned for October 2021.

Users can now streamline signatures to capture engineering tasks without toggling between multiple screens and applications. Along with over 250 apps in RingCentral’s App Gallery, there will be new Add-in Apps from Akazio, Asana, BugSnag, DocuSign, Github, Hubspot, Jira, Keeper AI, Prodoscore, RingClone and Trello. The majority of the initial set of Add-ins will be built by RingCentral Labs, which is an internal program that empowers RingCentral employees to develop and share their own applications with its customer community. RingCentral Add-in integrations will be generally available in mid-October 2021.

RingCentral for Microsoft Teams brings phone capabilities directly to the Microsoft Teams app with the new embedded dialer. Customers now have the ability to place calls, view call history and view synced RingCentral contacts directly within the Microsoft Teams app without needing the Microsoft Phone System license to enable external PSTN calling. The embedded dialer will be available in Q3.

Here’s a video that shows this:

RingCentral is delivering a range of new capabilities including:

  • Presentation modes: New presentation modes use artificial intelligence (AI) to enable users to put themselves behind their content. Users can also place themselves in a virtual conference room to provide a common experience wherever they are. This feature will be available by the end of the year.
  • Touch-up appearance: RingCentral offers a new “touch-up appearance.” On the mobile app, users can soon put on virtual makeup, color their lips, spruce up their eyelashes and whiten their teeth. This feature will be available by the end of the year.
  • Auto-framing: RingCentral offers a new AI-based auto-framing capability. This feature will be available by the end of the year.
  • Breakout Rooms: Breakout Rooms help meeting hosts split up participants into different groups, all within the same meeting. This feature will be available in September 2021.

With the new Team Huddle capability for RingCentral team messaging, team members can pop in and out of meetings. Team Huddles replicate “drop-ins” for use cases such as virtual IT service desks, HR benefits Q&A rooms, all-day events and more. It is available immediately to all RingCentral MVP and RingCentral Video Pro/Pro+ customers.