PSNI to Offer ‘Global Services Certification’ for Worldwide AV Support Mechanisms
PSNI Global Alliance has introduced its Global Services Certification — a certification that will respond to the need for streamlined, standardized and common support mechanisms on a global scale. The certification is offered in response to a recent worldwide survey of its Certified Solution Providers (CSPs) and follows its Global Deployment Certification.
This certification establishes a baseline of AV support and key principles for service collaboration between PSNI’s Certified Solution Providers. Service Certification is intended for roles and positions within an organization that have responsibility for managing, offering or delivering post-sales support services.
“We want our CSPs, partners and end users to know that they are receiving the highest standard of service, wherever they are in the world,” Chris Miller, executive director at PSNI, said. “This certification is the natural evolution of our growing network. Services is the future for any business; it keeps customers coming through the door and provides integrators an opportunity to delight their customers and give them an incredible and consistent experience. Our global clients demand a consistently high level of expertise, and The Alliance seeks to standardize its approach across the network to ensure these standards are delivered.”
Service Certified CSPs will follow common methods of communication, provide timely responses to requests for support and represent themselves, source CSPs and PSNI to the very best standards. With a comprehensive Service Handbook to detail the basics of excellent AV service and guidelines for service collaboration, The Alliance seeks to build trust and confidence in the network and for end users around the globe.
“As the world’s businesses reload after COVID, we are helping to ensure that our CSPs and partners, and their customers, receive the highest levels of support in the industry,” Miller added. “This latest certification brings is one more way we can bring peace of mind that those standards are met.”
To date, PSNI Global Alliance represents 200 licensed service and integration offices around the globe, tipping the scales in 50 countries spanning across six continents. It is the largest global network of audiovisual integrators covering the largest geographical area in the world.