PSNI Global Alliance has launched a Quality Assurance Certification (QAC) program designed to equip its network of Certified Solution Providers (CSPs) with standardized quality assurance knowledge across global AV projects.

Developed in collaboration with a committee of quality leaders from PSNI’s CSP companies worldwide and based on AQAV (Association for Quality in Audio-Visual Technology) AV9000 standard, the QAC merges industry-leading quality principles with real-world business applications. By leveraging core concepts from the AV9000 quality documentation process, the certification fosters a culture of continual improvement and technological precision.

Tailored for professionals in technical field operations, system design, service management, and installation, the QAC course is delivered in a two-day interactive workshop format and concludes with a Q&A-based assessment. Participants gain hands-on insights into:

• Continual Improvement: Encouraging a mindset of ongoing enhancement for long-term success.
• Best Practices Implementation: Applying industry standards in AV/UCC system design, fabrication, installation, and commissioning.
• Customer Satisfaction Optimization: Ensuring solutions consistently meet or exceed expectations.
• Compliance Mastery: Understanding quality checklists, calculations, and measurements.

The inaugural QAC session took place March 31–April 1 in Atlanta, ahead of PSNI’s annual Supersummit. Attendees gained practical experience with quality assurance methodologies designed to strengthen AV integration outcomes worldwide.

“At PSNI, we are relentless in our pursuit of making our integrators the strongest in the industry—to the direct benefit of their customers,” said Chris Miller, executive director of PSNI. “This new certification is another way we ensure every CSP in our network operates at the highest level, delivering unparalleled service and expertise.”

Miller added, “Through this initiative, guided by renowned expert Jim Maltese, we are standardizing quality efforts across the globe for our enterprise clients. A customer of one CSP is a customer of all—and with this certification, our CSPs gain a competitive edge through a globally unified approach to excellence in AV service and support. Whether in Las Vegas, London, São Paulo, or Singapore, clients can expect the same elite level of professionalism, knowledge, and execution.”