Pexip today announced it ranks first in a new Wainhouse Research survey measuring end-user perceptions of enterprise video offerings. The results of the survey validate Pexip’s commitment to customer experience and strong position in the collaboration industry.
“This survey was based on Net Promoter Score (NPS) methodology, which measures how likely users are to recommend a company’s product or service to others,” said Steve Vonder Haar, senior analyst with Wainhouse Research. “Only those who have access to a specific application were asked to grade it, allowing for apples-to-apples comparison between solutions independent of vendor size or market share. Out of the 17 different video conferencing solutions evaluated in the survey, the Pexip solution garnered the most favorable brand ratings from respondents.”
“We have always prided ourselves on our disruptive product, talented team and unwavering dedication to our customers, which is all reflected in this survey data,” said Odd Sverre Østlie, CEO, Pexip. “As both technology and customer demand evolves, the modern workforce expects a truly seamless communications experience. We look forward to continuing to serve our customers in providing easy collaboration for a better, simpler work environment.”
In addition to highest overall brand perception score, Pexip also received the top rank in brand perception in several sub-segments of the survey respondent group including:
- Respondents who work for companies with 500 or more employees
- Respondents who participate in weekly video meetings
- Respondents with enterprise communications technology purchase decision authority
- Respondents in non-IT roles
- Respondents less than 40 years of age
The two leading innovators in the enterprise collaboration market, Pexip and Videxio, recently announced their successful merger. The joint company retained the Pexip name and enables video-based communication and collaboration delivered how the customer chooses, whether on-premises, self-hosted or in the cloud. Pexip has more than 300 partners globally with users in 195 countries.
The “Brand Perception Ratings Overview – Video Meeting Solutions” survey was conducted by Wainhouse Research in a survey of more than 2,000 end-users in Q4 2018.