A new company called OliverIQ debuted this week, offering what it is calling a “Smart Home as a Service (SHaaS) platform.” OliverIQ aims to scale its SHaaS platform offering product support, unlimited online and phone support, in-home assistance and security system monitoring.

Homeowners get unlimited technical support calls, as well as access to OliverIQ’s comprehensive Knowledge Center. Consumers get one number to call for help with any connected device. OliverIQ’s technical support teams can offer guidance remotely via a phone or computer screen, and perform remote device takeovers to troubleshoot issues for the homeowner. If a problem cannot be solved through remote technical support, the service provider can deliver low-cost in-person service, with the cost of the initial visit applied towards any required repairs. OliverIQ operates on a subscription-based business model that is paid through the service provider. OliverIQ communicates with the connected devices in the home through a multiprotocol platform, which can be embedded in the service provider’s router, cable box or other devices. OliverIQ will also offer a sub-$100 stand-alone multi-protocol hub that can be added into home systems where another hardware device for embedding OliverIQ is not present.

Here’s a video explaining how it works: