Irving, Texas – September 16, 2020 – NEC Corporation of America (NEC) is announcing the general availability of the new UNIVERGE BLUE® EXTEND integrations platform for NEC’s UNIVERGE BLUE CLOUD SERVICES.
NEC’s UNIVERGE BLUE EXTEND provides customers with the ability to combine powerful voice, chat, video conferencing and contact center functionalities provided by UNIVERGE BLUE® CONNECT and UNIVERGE BLUE® ENGAGE with everyday business applications from Google®, Microsoft®, Salesforce® and more.
“The workplace has evolved significantly over the last decade. With the right tools, employees can be productive and communicate effectively from anywhere, at any time. However, juggling multiple tools can also result in a loss of productivity when not done right,” said Ram Menghani, President for NEC Enterprise Communications Technologies. “The new UNIVERGE BLUE EXTEND integration platform allows businesses to take advantage of UNIVERGE BLUE’s powerful communication and collaboration functionalities within and in combination with everyday business applications.”
Increase Productivity and Streamline Workflows with UNIVERGE BLUE EXTEND
The UNIVERGE BLUE EXTEND integration platform is designed specifically to help organizations boost productivity, streamline workflows and increase revenue. Employees can communicate and collaborate more effectively, while saving valuable time that is often lost switching between applications. It is easy to use and easy to integrate, with no heavy training or implementation costs.
The platform includes four types of integrations to support business productivity and operations:
- Productivity Integrations: Streamline workflows and maximize employee efficiency by embedding UNIVERGE BLUE into everyday business applications, including Office 365®, Outlook®, Microsoft Teams®, Slack® and G Suite®.
- CRM Integrations: Drive customer retention and increase revenue by connecting the powerful communication capabilities of UNIVERGE BLUE CONNECT with Microsoft Dynamic 365®, Salesforce®, SugarCRM®, Zoho® and Oracle NetSuite®. Less common CRM systems can also be integrated with simple custom APIs.
- Helpdesk Integration: Improve customer retention and boost revenue by combining UNIVERGE BLUE CONNECT with helpdesk management applications, including Zendesk® and ServiceNow®.
- Contact Center Integrations: Deliver smarter, more efficient contact center customer experiences by combining popular applications, including Microsoft Dynamic 365®, Salesforce®, Slack®, Zendesk® and ServiceNow®, with UNIVERE BLUE ENGAGE. The ENGAGE Contact Center also supports a custom API platform allowing integration inside the IVR call flow for virtually any back office or CRM.
To learn more about how UNIVERGE BLUE CLOUD SERVICES can transform the way businesses communicate and collaborate, read NEC’s latest ebook.