With Remote Access to Client Networks and Real-Time Notifications of Failures, Dealers Can Provide Next-Level Customer Service and Improve Their Bottom Line
DRAPER, Utah — Sept. 3, 2020 — Luxul, the leading innovator of IP networking solutions, today announced that its ProWatch cloud management solution is now available. A free service for all dealers who install Luxul routers, ProWatch is easy to set up and makes it simple for integrators to remotely monitor their client’s AV system, get real-time notifications of failures, and quickly resolve issues. The result is next-level customer service and an improved bottom line.
Setting up the Luxul ProWatch cloud management solution is as simple as downloading the app to a phone, tablet, or opening the web-based application and creating a new site. Luxul ProWatch automatically discovers all IP devices on the network, including Legrand | AV and any third-party products. Integrators can then immediately access their customers’ system from anywhere via the Luxul ProWatch app or an intuitive web interface. Site-level indicators provide the online/offline status of connected devices and the availability of firmware updates, while customizable alerts notify integrators of issues.
With Luxul ProWatch, integrators can configure devices remotely, perform firmware updates, and remotely power-cycle smart PDU and PoE-powered devices that fall offline. By allowing integrators to handle these simple system management tasks without rolling out a truck for a service call, the solution lowers operation costs and delivers a better experience for customers. In addition, Luxul ProWatch provides dealers with an opportunity to develop a recurring monthly revenue stream by selling the service as part of a remote management system (RMS) maintenance contract.
“Today’s homeowners have high expectations for their networks and the myriad of devices connected to them; Luxul ProWatch gives dealers a powerful tool to meet those expectations,” said Jeffrey Curtis, vice president and general manager of Luxul. “With remote access and real-time notifications of failures, Luxul ProWatch makes it possible for our dealers to get ahead of problems, create more predictable service scheduling, and deliver greater reliability. Not only does this lead to higher satisfaction and a more positive customer experience, but it can also have a real impact on their bottom line by avoiding unnecessary truck rolls and even providing opportunities for recurring monthly revenue streams. We couldn’t be more excited that these benefits are now available to our dealers.”