The Luxul ProWatch cloud management solution is now available for dealers. The solution is a free service for all integrators who install Luxul routers — and it claims an easy setup and makes it simple to remotely monitor a client’s AV system, get real-time notifications of failures and quickly resolve issues.
ProWatch is downloadable via phone, tablet or web-based application. Luxul ProWatch automatically discovers all IP devices on the network, including Legrand AV and any third-party products. Integrators can then immediately access their customers’ systems from anywhere via the Luxul ProWatch app or an intuitive web interface. Site-level indicators provide the online/offline status of connected devices and the availability of firmware updates, while customizable alerts notify integrators of issues.
With Luxul ProWatch, integrators can configure devices remotely, perform firmware updates and remotely power-cycle smart PDU and PoE-powered devices that fall offline. By allowing integrators to handle these system management tasks without rolling out a truck for a service call, the solution lowers operation costs and delivers a better customer experience. In addition, Luxul ProWatch provides dealers with an opportunity to develop a recurring monthly revenue stream by selling the service as part of a remote management system (RMS) maintenance contract.