Luxul introduced today a new initiative to support its growing dealer base: The Luxul Customer Assurance Program, or CAP. With this new program, the company is providing its dealers with certified wired and wireless network designs for residential and commercial applications — complete with tech support — that are guaranteed to meet their customers’ reliability and performance requirements relating to Wi-Fi.
To participate in the Customer Assurance Program, Luxul dealers simply register their projects here, where they provide project details and requirements. Based on this input, Luxul engineers will deliver a complete custom network design, including both required and optional equipment along with educational pages meant to make end users aware of things like the importance of a solid network, what remote management and internet content management are and their importance, as well as what interference is and how it can be accounted for in a proper design. Dealers simply install the network based on the design and complete it with a remote management platform like Domotz.
Luxul’s advanced support team is available to dealers requiring assistance configuring their certified networks, while any product experiencing a failure will be promptly replaced. If the wired or wireless network doesn’t perform as expected, Luxul will provide any additional equipment to meet customers’ expectations at no additional cost.