Luxul Adds Dealer Support With New Customer Assurance Program

Luxul introduced today a new initiative to support its growing dealer base: The Luxul Customer Assurance Program, or CAP. With this new program, the company is providing its dealers with certified wired and wireless network designs for residential and commercial applications — complete with tech support — that are guaranteed to meet their customers’ reliability and performance requirements relating to Wi-Fi.

To participate in the Customer Assurance Program, Luxul dealers simply register their projects here, where they provide project details and requirements. Based on this input, Luxul engineers will deliver a complete custom network design, including both required and optional equipment along with educational pages meant to make end users aware of things like the importance of a solid network, what remote management and internet content management are and their importance, as well as what interference is and how it can be accounted for in a proper design. Dealers simply install the network based on the design and complete it with a remote management platform like Domotz.

Luxul’s advanced support team is available to dealers requiring assistance configuring their certified networks, while any product experiencing a failure will be promptly replaced. If the wired or wireless network doesn’t perform as expected, Luxul will provide any additional equipment to meet customers’ expectations at no additional cost.

All the details are here.