Domotz Pro software adds remote management features to the Nuvo Player Portfolio system that enable integrators and Legrand tech support to work together in real-time to quickly troubleshoot configuration and performance issues. The Domotz-Nuvo pairing is an expansion of the technology partnership announced earlier this year to provide Domotz Pro support for networking products under Legrand’s Luxul brand.
Among the key features the software makes available is the ability to automatically identify and remotely reboot Player Portfolio devices and systems. Integrators can also quickly launch support sessions with Legrand, providing the manufacturer’s tech team temporary remote access to customers’ Player Portfolio systems. In addition, Domotz Pro offers remote monitoring of Nuvo Player Portfolio zone status, networking status and connection history, as well as network status alerts when devices are offline and when new devices are found.
Legrand says launching a manufacturer support session via Domotz Pro is easy. A manufacturer support tile is provided for any Player Portfolio device that is found on a network. Through this, integrators can grant the Legrand support team all relevant network and device details so that they can access the customer’s system.
Domotz Pro requires a software agent running on a network to continuously monitor devices and facilitate troubleshooting actions such as remote power and access functions. The Domotz Box device is recommended for professionals installing Domotz Pro on customer networks.