Jetbuilt has added appointment scheduling capabilities to its Jetbot Service Desk, allowing users to book in-person service visits directly through the platform after completing AI-guided troubleshooting.

Jetbot Service Desk uses a QR-code-driven interface to guide users through project- and device-specific troubleshooting steps based on system configurations and manuals. If an issue remains unresolved, the latest update allows users to schedule an on-site service appointment without leaving the platform.

The tool checks the integrator’s Jetbuilt calendar, technician availability and designated service hours to display a list of available appointment times. If the options are not convenient, users can suggest preferred days and times, and Jetbot will attempt to accommodate.

All support interactions — from QR code scan to appointment booking — are tracked and logged within Jetbuilt’s Service module. Support tickets are generated automatically, and service managers maintain visibility into ongoing issues and field appointments.

Jetbuilt says the new scheduling functionality helps integrators streamline service workflows, reduce response times and improve customer satisfaction by minimizing delays and manual coordination.