Jabra has opened up its software development kit (SDK) to external partners, allowing them to build Jabra data into their UC platforms and therefore provide detailed, real-time insight into factors affecting call quality. As a result, you would hope, both end users and business management can make better-informed and faster decisions that have a direct impact on knowledge workers’ effectiveness and productivity.
The new partnerships are the culmination of a strategic shift designed to increase emphasis on Jabra’s “Customer-First” directive. This strategy focuses on developing partnerships that deliver proven solutions to the real challenges that businesses face today, such as stagnating productivity.
At Enterprise Connect, Jabra has announced that UC monitoring experts AudioCodes and Nectar have joined the program, which enables them to incorporate data from Jabra headsets into their software. This allows IT managers to easily oversee and manage Jabra devices within their rapidly growing suites of UC monitoring systems. This is Jabra’s latest wave of partnerships, following last year’s announcement with Unify Square.
As a result, IT directors and other decision makers can now analyze the performance of every Jabra headset from a centralized location and quickly identify the root cause of poor call quality, whether due to a Wi-Fi router, UC infrastructure or the individual user’s headset settings.
The new partnerships follow Jabra’s recent announcement at AWS re:Invent regarding its new software application with Amazon Connect aimed at call center agents.
Here are more details on the partnerships.